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In accordance with the Government’s requirement, our offices closed on 24 March 2020. As you would expect some of our staff have been furloughed, but we have some working from home.
Colleagues working (sales, product and operations) can be contactable on email@example.com or please use the individual emails and extension numbers (during business hours) and someone will come back to you.
We have continued to work closely with our suppliers to agree the best possible terms and extensions where at possible, giving us all the best chance of coming out of this situation as strong as we can possibly be.
Equally we have been overwhelmed by the support of the industry, our hotel, attraction, tourist board, association and ferry partners, it has made our collective challenge of cancellations and date moves a smoother process.
For all future tours we will keep you updated for new developments, closures and of course not let you pass into any liability without bringing it to your attention first and ensuring you are not exposed to any charges.
We really will do all the hard work so you don’t have to worry in these truly hideous times and never forget that we are all in this together.
Key Events Cancelled and their new dates:
• Shrewsbury Flower – 13th & 14th August 2021 (was 14th & 15th August 2020)
• Devon County Show – 28th to 30th August 2020 (was 21st May 2020-23rd May)
• Hampton Court – 10th to 15th September 2020 (was 6th–12th July)
• RHS Garden Rosemoor Flower Show – 18th to 20th September 2020 (Was 14-16 August)
• VE day concert – Royal Albert Hall – 20th September 2020 (was 8th May)
Moved to 2021
• The Buxton Military Tattoo postponed until Saturday 3rd July 2021 (no show for 2020)
Coronavirus Update | Your Questions Answered
Updated 24 April 2020
The ongoing impact of the outbreak and spread of coronavirus (COVID-19) is having a huge impact on all our businesses and with no definitive end in sight we are all doing our best to navigate the challenges of the coming month.
Our staff are on hand to help and support you through this crisis and answer any questions or concerns that you may have.
The following frequently asked questions may also be of assistance:
Will we be charged if we cancel my tour outside of normal cancellation terms?
If you are forced to cancel a tour with us, outside of the normal cancellation terms, then of course you will not be charged.
Will we be charged if we cancel my tour within cancellation terms?
If you are forced to cancel your tour with us due to coronavirus, and the tour is within cancellation terms, we will work with you and our suppliers to limit your liability.
We have tours travelling in the next 2-3 months. Should I cancel?
For any tours travelling later in the summer, there is still time for the situation to improve and for tours to operate normally. While there remains a chance that these tours will still travel, we would encourage you not to cancel and, if possible, encourage your passengers not to cancel. We will not let you pass any deadlines or enter into any cancellation charges without notifying you and giving you the chance to make an informed decision. If you are forced to cancel your tour with us, outside of normal cancellation terms, then of course you will not be charged.
Can we change a tour to depart on a later date?
If you wish to consider postponing a tour to a later date for travel in 2020 or rebooking it in for 2021, please contact us to discuss your options. We can’t guarantee that we will be able to change your arrangements, as it is dependent on future availability, but we will do everything we can to assist you.
Is Albatross Travel cancelling any tours?
Albatross Travel will only cancel a tour at your or a suppliers request. Unless you have been contacted otherwise, your tour remains contracted to travel.
Where can we find out more about our legal obligations as a tour operator in the event we are forced to cancel?
If you are unsure of your obligations as a tour operator in the event a tour cancellation due to coronavirus or Foreign Office travel advice, these may be useful references:
ABTA News on Coronavirus Outbreak
Other helpful links on how to get help are below:
Updated List of Relaxed Rules
The list of rules that have been relaxed to help businesses have been updated to include Companies House filings, Statutory Residence Test, Driver CPC requirements and navigation charges.
Government Rules that have been relaxed
Coach Tourism Association
The CTA is supporting an initiative launched by ABTA which aims to highlight the plight of the tourism sector to MPs and decision makers and accelerate measures to support the sector including relaxation of the PTD.
The website Save Future Travel is already up and running and generated more than 10,000 emails in the first day of operation. It is pre-loaded with template emails, which can be used by coach businesses using the built-in tour operator option. There are also email templates for employees of travel companies.
It is possible to edit the texts to personalise those for each business or personal situation, and we would encourage people to do so – albeit succinctly, as it helps MPs to feel more involved in the case.