Covid-19

Last Updated on

Useful links
UK Government
FCO pages for individual country advice – Click FCO HERE
Coronavirus information – Click Coronavirus HERE

Health & Safety Executive
Information on managing risks and risk assessment – Click HSE HERE

Confederation of Passenger Transport
CPT details rules and regulations on coach operations – Click CPT HERE

Visit Britain
‘We’re Good to Go’ campaign, supporting business recover – click Visit Britain HERE

International Road-Users
Guideline for the safe return of passenger transport – click Guidelines HERE

ETOA
Information, networking site for information about travel throughout Europe – click ETOA HERE

Re-Open Europe
Information from the EU on cross-border travel plus health & safety guidance – click Re-open EU HERE

Covid-19 Update
In accordance with the Government’s requirement, our offices closed on 24 March 2020. As you would expect some of our staff have been furloughed, but we have some working from home.

Colleagues working (sales, product and operations) can be contactable on sales@albatrosstravel.com or please use the individual emails and extension numbers (during business hours) and someone will come back to you.

We have continued to work closely with our suppliers to agree the best possible terms and extensions where at possible, giving us all the best chance of coming out of this situation as strong as we can possibly be.

Equally we have been overwhelmed by the support of the industry, our hotel, attraction, tourist board, association and ferry partners, it has made our collective challenge of cancellations and date moves a smoother process.

For all future tours we will keep you updated for new developments, closures and of course not let you pass into any liability without bringing it to your attention first and ensuring you are not exposed to any charges.

We really will do all the hard work so you don’t have to worry in these truly hideous times and never forget that we are all in this together.

Key Events Cancelled and their new dates:
Devon County Show – 28th to 30th August 2020 (was 21st May 2020-23rd May)
Hampton Court – 10th to 15th September 2020 (was 6th–12th July)
RHS Garden Rosemoor Flower Show – 18th to 20th September 2020 (Was 14-16 August)
Thursford Spectacular cancelled for 2020 – 2021 now on sale

Moved to 2021
Shrewsbury Flower – 13th & 14th August 2021 (was 14th & 15th August 2020)
VE day concert – Royal Albert Hall – 20th September 2020 (was 8th May) NOW MOVED TO 27 FEBRUARY 2021
The Buxton Military Tattoo postponed until Saturday 3rd July 2021 (no show for 2020)

Coronavirus Update | Your Questions Answered
24 Aug 2020

The current outbreak and spread of coronavirus (COVID-19) is still cause for concern for many travellers and will undoubtedly be continuing to impact your business. Our staff are on hand to help and support you through this crisis and answer any questions or concerns that you may have.

The following frequently asked questions may also be of assistance:

Will we be charged if we cancel my tour outside of normal cancellation terms?
If you are forced to cancel a tour with us, outside of the normal cancellation terms, then of course you will not be charged.

Will we be charged if we cancel my tour within cancellation terms?
If you are forced to cancel your tour with us due to coronavirus, and the tour is within cancellation terms, we will work with you and our suppliers to limit your liability.

Will we be charged if we are forced to cancel a tour due to a Foreign Office travel advice within cancellation terms?
If Foreign Office travel advice is such that you forced to cancel a tour, and it is within cancellation charges, again we will work with you and our suppliers to limit your liability.

We have tours travelling to Europe in the next 2-3 months. Should I cancel?
Given the increasing restrictions on travel and social contact across many European countries it is quite possible you may be forced to cancel tours to areas directly affected by the spread of coronavirus, either due to traveller cancellations or Foreign Office travel advice. If you are forced to cancel your tour with us and the tour is within cancellation terms, we will work with you and our suppliers to limit your liability.
If possible, while there remains a chance that your tour(s) could yet travel, our advice is to wait until closer to the cancellation date. We will not let you pass any deadlines or enter any cancellation charges without notifying you and giving you the chance to make an informed decision. If you are forced to cancel your tour with us, outside of normal cancellation terms, then of course you will not be charged.

Can we change a tour to depart on a later date?
If you wish to consider postponing a tour to a later date for travel in 2021, please contact us to discuss your options. We can’t guarantee that we will be able to change your arrangements, as it is dependent on future availability, but we will do everything we can to assist you.

Is Albatross Travel cancelling any tours?
Albatross Travel will only cancel a tour at your request. Unless you have been contacted otherwise, your tour remains contracted to travel.

How will we know whether the spread of coronavirus is affecting a destination we are due to travel to?
We are monitoring the position closely and take our own travel advice directly from the Foreign Office. If we believe there is a change in the travel advice that affects one of your contracted tours and we have not heard from you, we will contact you.
Please find further information on local lockdowns & restrictions below:
UKHERE
InternationalHERE

What happens if one of our tours is directly affected by coronavirus?
Albatross provides 24-7 support for every tour we have in operation. We also have a fully-trained Incident Response Team ready to help you deal with any major incident or situation that affects one of your tours, including any direct impact from coronavirus.

What happens if the UK enters into another national lockdown?
In the event that travel restrictions and movements of people are imposed by central government on the UK, we will work with you to minimise the impact on your business as much as possible, including limiting your liability on any tours you are forced to cancel.
What happens if a guest contracts Covid/shows symptom before departure or contacted by Track & Trace?
We are currently asking our suppliers to be flexible with their terms and conditions, and to allow late cancellations due to COVID 19, to cancel free of charge. At this stage we cannot commit to this across the board, but I can assure you we will look at each case on and individual basis and work with the suppliers to minimise any cancellation fees.

What happens if a guest becomes ill with Covid like symptoms while on tour?
There is clear advice, they isolate in the hotel and arrangements can be made to repatriate them by the local health authority, please see HERE

What happens if a guest is contacted by Track & Trace while on tour?
This will have to be led by the advice of Public Health England and the track and trace team. When the passenger receives the call, they would then have to alert your driver or office to this fact who then in turn would have to advise the rest of the passengers to make a decision on whether you continue with the tour. For full and further information please see the link above.

What happens if a local lockdown occurs, either in your departure area or in the destination area?
If the area you are travelling to go into lockdown there will be no charges as the hotel supplier will be unable to fulfil their contract. However, if you are staying outside of the area but travelling in for an attraction/day trip the advice is this can still go ahead as planned or alternatively we will work with you for find suitable alternatives.
If your area goes into lockdown, we will work with you and our suppliers to cancel down all services with no or minimal charge.

What happens if an area goes into lockdown while we are there?
You will be able to leave the area with immediate effect, as per the government guidelines. We will then work with the suppliers to gain a refund for the remaining services that were not provided.

What are we doing at Albatross Travel to ensure your tours can travel as contracted?
We are in contact with all our hotels to cover everything from arrival and check-in procedures, to ongoing sanitation, bedroom cleaning and socially distanced dining arrangements, to the use and availability of facilities. We will update you accordingly in line with your planned departure dates.
For attractions, we have less input, but know that they are all following guidelines and making sure safety is paramount. However, it is possible that some visits or excursions may be slightly different for the immediate future, which I’m sure you fully appreciate.

What if the hotel or attraction that we have contracted is not open or accepting groups?
If the hotel/attraction is not open for group business, we will of course advise you and work with you to find a suitable alternative and help you make any changes as a consequence.

‘We’re Good to Go”’ accreditation
Our intention is to obtain confirmation from our suppliers that they have attained the “We’re Good to Go” accreditation which should reassure your guests that the venue is safe. If you see the initials ‘GTG’ at the end of a supplier name this indicates they have the above accreditation.

Other Useful Information:

It is natural that your guests will want assurances that you are following all the current rules and regulations for travel post-Covid-19, therefore we have included some useful links below, with information regarding operating coaches and tours. These do get updated regularly, so we recommend that you bookmark them and check them ahead of any departures, to ensure you have up-to-date information at your fingertips.

UK Government
FCO pages for individual country advice – Click FCO HERE
Coronavirus information – Click Coronavirus HERE

Health & Safety Executive
Information on managing risks and risk assessment – Click HSE HERE

Confederation of Passenger Transport
CPT details rules and regulations on coach operations – Click CPT HERE

Visit Britain
‘We’re Good to Go’ campaign, supporting business recover – click Visit Britain HERE

International Road-Users
Guideline for the safe return of passenger transport – click Guidelines HERE

ETOA
Information, networking site for information about travel throughout Europe – click ETOA HERE

Re-Open Europe
Information from the EU on cross-border travel plus health & safety guidance – click Re-open EU HERE