FAQs & Travel Advice

Last Updated on

Online Tool for Foreign Travel
The Government has launched an online tool for people to use to plan foreign travel from and to England. It asks you questions about your travel plans and vaccination status before linking you through to the entry requirements of the country that you are going to and the requirements for re-entry back into England.
Click HERE FOR DETAILS

For the latest travel information to Europe, please check the individual countries.

UK GOVERNMENT EUROPEAN TRAVEL ADVICE
See below links to the Gov.uk website for individual countries for the latest travel advice:
AUSTRIA
ANDORRA
BELGIUM
CROATIA
FRANCE
GERMANY
ITALY
LUXEMBOURG
NETHERLANDS
POLAND
PORTUGAL
SLOVENIA
SPAIN
SWITZERLAND

 

DRIVING IN ITALY – ZTL PERMITS & FINES

If you are touring in Italy, you need to be aware of the restrictions that exist entering towns and cities. These can vary considerably across the country.

ZTLs (Zona Traffico Limitato) are zones which restrict entry and circulation at certain times and affect all vehicles including local ones. In order to avoid unexpected fines, you need to get a permit ahead of crossing a ZTL. Signage for these zones is not always clear, so we recommend you find out ahead of travel, where they are and if you are likely to cross them.

Click HERE for information for individual Italian zones

 

DRIVING IN EUROPE – REGULATIONS

For information about driving regulations, low emission zones and access regulations across Europe, click HERE

 

SEA CROSSING TERMS & CONDITIONS
If a ferry/sea crossing forms part of your tour(s), please note that individual operators’ terms & conditions apply. These may vary and apply to all coach passengers. For the most up-to-date information, please see the links below:

P&O Ferries
DFDS
Irish Ferries
CalMac
NorthLink Ferries
Isle of Man Steam Packet
Wight Link
Condor Ferries
Stena Line
Brittany Ferries
Eurotunnel – Le Shuttle
Eurostar

The following frequently asked questions may also be of assistance:

Will we be charged if we cancel our tour outside of normal cancellation terms?
If you are forced to cancel a tour with us, outside of the normal cancellation terms, then of course you will not be charged.

Will we be charged if we cancel our tour within cancellation terms?
If you are forced to cancel your tour with us due to coronavirus, and the tour is within cancellation terms and/or non-refundable deposits have been paid on your behalf in advance of travel, we will work with you and our suppliers to limit your liability as much as possible. For full cancellation details please see here

Will we be charged if we are forced to cancel a tour due to a Foreign Office travel advice within cancellation terms?
If Foreign Office travel advice is such that as the legal tour operator you forced to cancel a tour, and it is within cancellation charges, again we will work with you and our suppliers to limit your liability.

Is Albatross Travel cancelling any tours?
Albatross Travel will only cancel a tour at your request. Unless you have been contacted otherwise, your tour remains contracted to travel.

How will we know whether the spread of coronavirus is affecting a destination we are due to travel to?
We continue to monitor the situation closely and take our own travel advice directly from the Foreign Office. If we believe there is a change in the travel advice that affects one of your contracted tours, and we have not heard from you, we will contact you.

You can find further information on local lockdowns & restrictions HERE

What happens if one of our tours is directly affected by coronavirus?
Albatross Travel provides support for every tour we have in operation 24 hours a day and 7 days a week. We also have a fully-trained Incident Response Team ready to help you deal with any major incident or situation that affects one of your tours, including any direct impact from coronavirus.

What happens if a local lockdown occurs, either in your departure area or in the destination area?
If your area in which you are based goes into lockdown, we will work with you and our suppliers to cancel all services and limit your liability as much as possible.

If the area you are travelling to goes into local lockdown there will be no charges as the hotel supplier is deemed to be unable to fulfil their contract.

If you are staying in a destination that is not in lockdown, but due to travel to an attraction or other destination that is, we will work with you for find suitable alternatives.

What happens if an area goes into lockdown while we are there?
You will be able to leave the area with immediate effect in line with government guidelines. We will then work with our suppliers to obtain a refund for the outstanding services that were not provided.

What are we doing at Albatross Travel to ensure your tours can travel as contracted?
We are in continual contact with all of our hotels to review arrival and check-in procedures, porterage, ongoing sanitation, bedroom cleaning, socially-distanced dining and the availability and use of hotel facilities. If there are restrictions that are likely to substantially impact the tour and your guest’s experience, we will update you in line with departure dates.

For attractions, we will endeavour to ensure they are all following guidelines and putting customer safety first. As a result, some visits or excursions may have new or different procedures for looking after groups.

What if the hotel or attraction that we have contracted is not open or accommodating groups?
If the hotel, visit or attraction is not open for group business, we will advise you as soon as we are aware, and work with you to find a suitable alternative and help you make any changes as a consequence.

TRAVEL ADVICE & USEFUL LINKS

Other Useful Information:
It is natural that your guests will want assurances that you are following all the current rules and regulations for travel in the wake of the pandemic, therefore we have included some useful links below, with information regarding operating coaches and tours. These do get updated regularly, so we recommend that you bookmark them and check them ahead of any departures, to ensure you have up-to-date information at your fingertips.

UK Government

FCO pages for individual country advice – Click FCO HERE

Coronavirus information – Click Coronavirus HERE

Health & Safety Executive

Information on managing risks and risk assessment – Click HSE HERE

Confederation of Passenger Transport

CPT details rules and regulations on coach operations – Click CPT HERE

Visit Britain

‘We’re Good to Go’ campaign, supporting business recover – click Visit Britain HERE

International Road-Users

Guideline for the safe return of passenger transport – click Guidelines HERE

ETOA

Information, networking site for information about travel throughout Europe – click ETOA HERE

 

Disneyland® Paris Vaccine Pass

In line with French authorities’ latest requirements, as of 24 January 2022, a Vaccine Pass is required for all guests aged 16 and above in order to visit Disney® parks, Disney® Hotels and Disney Village®. For guests aged between 12 and 15, the Health Pass is still required. Children under age 12 are not affected by either of these measures.

CLICK HERE for more information.