Our USPs
10 Reasons You Should Choose Albatross Travel
1 Complete Peace of Mind
We provide you with a 24 hour number to give to your driver so that we can assist him or her if any problems arise while on tour, 365 days per year!
2 Products You Can Trust
We VIG (Visit, Inspect, Grade) every hotel in our brochures based on the needs of your passengers and our understanding of your requirements. The consistent and objective grading system takes into account the location, facilities, customer service and cleanliness of the hotel.
3 The Best Prices
Our prices are covered by our Lowest Price Guarantee. We promise that you will not be able to buy any tour staying at any hotel featured in our marketing materials at a lower price on an identical, like for like basis.
4 No Surcharge Guarantee
Once a written quotation has been accepted in writing, your prices are protected. In other words, we offer you price stability in an economically unstable world.
5 Your Money is Safe With Us
As a member of BAWTA, Albatross Travel offers a client trust account. Every penny that you pay to us is protected and may not be used by us to pay suppliers until you have returned from your tour.
6 Marketing Support
We want to help you sell your tours, which is why we offer you Marketing Support. So long as we have your company logo, we can design a flyer that you can choose to distribute via email, post or by hand to each of your potential customers. We can also design a poster for your office or coach windows. So long as the tour has been booked through Albatross Travel, we will go that extra mile!
7 Guaranteed Maximum Response Times
Responding to complaints or problems while a tour is underway 30 minutes
Responding to requests for additional passengers on an existing tour 1 hour
Requests for new quotations where we hold an allocation or where we do not need to request space 2 hours
Contacting existing suppliers for additional services on existing tours 4 hours
Responding to general ad hoc enquiries 4 hours
Initial response after a complaint is received (for tours that are completed or have not yet commenced) 24 hours
Requests for new quotations where we hold an allocation or where we do not need to request space 24 hours
8 A Team That Goes the Extra Mile
To ensure that you receive the best possible service, we provide a dedicated team for every customer. Your Service Team will take time to understand your business so that it can tailor our products to your individual requirements.
9 Reputation Counts
Albatross Travel has been awarded Coach Wholesaler of the Year 6 times in the past 9 years and is an active member of all key industry organisations, including BAWTA, ETOA and the CTC.
10 Experience Matters
Each of our Account Managers has a wealth of relevant travel experience and has personally visited many of the hotels and attractions offered in our marketing material. If an Account Manager hasn’t visited somewhere in person, she will certainly know someone in the company who has and will be able to provide you with the level of in-depth itinerary and hotel information that you require to assist you in deciding whether a location is right for you and your business. Our team of dedicated Account Managers is as follows:
