Terms & Conditions
Last Updated on
This Website is operated by The Albatross Group Limited, a company registered in England and Wales under company number 10798801 whose registered office is at 14 New Hythe Lane, Larkfield, Kent, ME20 6AB (“Albatross Travel”). The Website is a marketing website for Albatross Travel only.
Client Proforma Contract
Terms & Conditions
The person or company or principal (hereinafter called the ‘Client’) commissioning Albatross Travel Group Ltd. (trading as Albatross Travel hereinafter called ‘Albatross’) to carry out mutually agreed travel arrangements to be designated by the Client, by placing such booking with Albatross, thereby recognises and agrees the following general conditions of booking and travel:
1) Client Relationship
Accommodation and/or other travel arrangements, of whatever nature, are made by Albatross on behalf of the Client on a wholesale basis. At all times Albatross acts as an agent and not as a principal.
Albatross endeavours to inspect hotels where accommodation for its client(s) is arranged. It might occur that in some cases accommodation is arranged in hotels not previously used or previously seen in person by Albatross. Albatross shall not be liable for any claims arising from alleged inadequacy, lack of quality or any other failing in accommodation in any hotel arranged by it.
a) Unless otherwise stated, all prices quoted are net.
b) All prices are subject to change. In the event of any price increase, Albatross will endeavour to keep price increases to a minimum.
c) In the event of price increases beyond the control of Albatross, Albatross will notify the Client of any such increase as soon as possible after being made aware of the increase.
d) Where child prices or reductions apply, they will only apply to children sharing a room with at least two full paying adults. Ages brackets for reductions may vary by supplier.
a) Where a booking deposit is required, arrangements held by Albatross will only be considered confirmed upon receipt of the deposit stated on the offer or contract.
b) Non-receipt of the deposit by Albatross does not release the Client from its responsibilities in the event of Cancellation.
c) Unless other stated on the Client offer or contract, all booking deposits are non-refundable.
d) Failure to pay a booking deposit by the date indicated, may result in the cancellation of arrangements without further notice to the Client.
e) Any balances must be settled, in full, no later than 5 working days of invoice receipt. Albatross reserves the right to charge interest at the rate of 3% per month on any amounts which remain unpaid 28 days after the invoice date.
f) All payments to Albatross must be by bank transfer, direct debit or by cheque, whereby the Client is responsible for any related bank charges.
g) In exceptional circumstances, payments may be accepted by credit card subject to a 2% handling charge respectively payable by the Client.
5) Change by Albatross
Travel arrangements are often made many months in advance and it may sometimes be necessary to make reasonable amendments to the arrangement(s).
- a) In the event of a major change – change of destination; change or cancellation of a significant or key event, or change of accommodation to a lower standard (based on local/official classification) for the whole or a major part of the arrangement – Albatross will advise the Client as far in advance as possible. When a major change is made, the Client may either accept the alteration or cancel the booking, less any unrecoverable costs incurred by Albatross and subject to a reasonable remuneration for the work undertaken in the provision of the arrangement(s).
- b) In the event of a minor change – change or cancellation of entertainment, meal, porterage, attraction etc. – Albatross will advise the Client as far in advance as possible. When a minor change is made, Albatross will endeavour limit the liability and impact on the Client. In the event of a minor change, the Client does not have the right to cancel the booking.
- c) Albatross shall not be liable for any changes either before departure or for the duration of the arrangement(s) as result of Force Majeure. Force Majeure is defined as any unusual and/or unforeseeable circumstances, which are beyond the control of Albatross, the consequence(s) of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war; riot; industrial dispute; civil or political unrest; government action; natural or other disaster; terrorist activity; weather conditions; closure of airports; fire; flood; epidemic or pandemic of a notifiable disease, and all similar events. In the event of a Force Majeure event after departure, it may be necessary to amend or terminate the arrangement(s). In this event, Albatross will work with its suppliers to limit the Client’s liability but may be unable to make any refunds (unless it obtains any from its suppliers), pay compensation or meet any costs or other expenses incurred as a result.
- d) Schedules of transport providers and ferry carriers may not be known at the time of booking and timings cannot be guaranteed, they are for guidance only. Where Albatross is only able to inform the Client of the likely carrier(s) and/or timings at the time of booking, Albatross shall inform the Client of the identity of the actual carrier(s) and scheduled timings as soon as it becomes aware of this. Carriers and timings may also need to be changed due to regulatory authority requirements, weather conditions, maintenance or technical reasons, which may have an impact on the ability for the Client to check in or board on time. Such matters are at the sole discretion of the carrier concerned and any change in carrier(s) or timings will not entitle the Client to cancel or change to other arrangements without paying normal (and in some cases additional) charges.
Albatross reserves the right to terminate the agreement at any time, without prejudice to any other right(s) it may have, in the event that the Client fails to comply with the terms of this agreement.
7) Cancellation by the Client
a) Full Cancellation
Subject to the specific terms stated on each individual contract, full cancellation may be made without cost at any time prior to the cancellation deadline shown on the contract less any booking deposits. If a cancellation is made after this date, Albatross will endeavour to keep supplier charges to a minimum, although the Client will in all cases, be responsible for any charges and unrecoverable costs levied. Notwithstanding this, Albatross reserves the right to levy a charge of up to 100% on any arrangement(s) cancelled within 28 days of departure.
- b) Part Cancellation
In the event of individual room/passenger cancellations made after the cancellation deadline shown on the contract, Albatross reserves the right to charge 100% of the full tour value on those rooms/passengers cancelling. Albatross will endeavour to keep supplier charges to a minimum, although the Client will in all cases, be responsible for any charges and unrecoverable costs levied.
In the unlikely event of a complaint concerning the service delivery of the arrangements, the Client is obliged to make Albatross and the local supplier aware of the issues immediately upon being made aware of the complaint. Albatross provides a 24 hour on-tour helpline for this purpose. Failure by the Client to notify Albatross of a complaint at the time of service delivery, or as soon as practically possible thereafter, will render null and void any claims made subsequent to the return of the group to the UK or other country of origin.
9) Data Protection
Albatross undertakes to comply with current data protection legislation in force and take all reasonable measures, including the reliability of our employees involved, in processing personal data. To the extent that Albatross processes personal data on behalf of the Client in connection with this agreement, Albatross shall only process the personal data for the purposes of fulfilling its obligations under this agreement and shall take appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against the accidental loss of personal data. Albatross will not transfer any personal data without the prior written consent of the Client and will take measures to destroy personal data when no longer required.
Failure by Albatross to enforce at any time any of the provisions of this agreement shall not be construed as a waiver of its rights nor affect the validity of the agreement nor prejudice Albatross as regards subsequent action.
These terms and conditions and the agreement between Albatross and the Client shall be governed and controlled in accordance with the laws of England & Wales.
Website Terms & Conditions
The prices on our website are subject to change. Prices are updated regularly and we strive to have the correct information accompanying each tour, we reserve the right to change prices at any time if it is found to be incorrect.
Use of Site
Access to the Website is permitted on a temporary basis and Albatross Travel reserves the right to withdraw or amend the service provided on the Website without notice. We shall not be liable if for any reason the Website is not available at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, if required. Albatross Travel aims to update the Website regularly and may change the content at any time. We may therefore have to suspend access to the Website, or close it if necessary.
Copyright and Related Rights
All rights in the Website, including copyright, the content and design of the Website, is owned by Albatross Travel or used under licence from third party owners. Any use of this Website or its contents, including copyright or storing it or them in whole or part, other than for your personal or non-commercial use is prohibited without the permission of Albatross Travel. You are prohibited from copying, modifying, transmitting, distributing, selling, displaying, licensing or reproducing any content including images and other media on this Website for any commercial purpose.
We reserve the right to change or amend these Website Terms and Conditions without prior notice.
Where Albatross Travel publishes and controls information on the Website, it will use all reasonable endeavours to correct errors or omissions as quickly as practicable after being notified of them. However, because of the complex technology that is required in operating the Website there may be times when obvious errors occur. For example, this may result in a price, product or service or other detail displayed being incorrect.
If you object to any material publicised on this website please let us know by sending an email to email@example.com and we will take whatever action we deem appropriate.
On certain parts of this website we may require you to register and provide certain information about yourself and your organisation in registering with us you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the relevant registration form.
The registration process on this website involves you being allocated with a unique username and/or password that gives you access to your website account. You are responsible for maintaining the confidentiality of your username and password, and are fully responsible for all activities that occur through your website account. You agree to (a) notify us immediately if you become aware of any unauthorised use of your password or website account or any other breach of security, and (b) ensure that you exit from your website account at the end of each session.
Albatross Travel cannot guarantee that the Website is free from infection by viruses or anything else that has contaminating or destructive properties. You must not misuse the Website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.
The purpose of this policy is to explain how information gained via this website may be used.
Who manages this website?
This website is managed by The Albatross Group.
Registered Office address:
14 New Hythe Lane
What personal information do we collect and what we do with it?
In order to optimise the usage of our website for our clients we have collect some personal information, this means each client will be assigned an account. By possessing said account, the user will be able to submit information to receive accurate quotes back, in addition to saving favourite tour ideas. In addition to this we may from time to time observe usage in order to maintain and improve the website, however all browsing history will remain anonymous.
What about ‘Cookies’?
a) Session cookies: Effectively, these record the electronic conversation that you have with the Albatross Travel Website and reminds the Website where you were in that conversation. For example, if you save a Tour it will appear on your ‘My Shortlist’ page. Session cookies are purely required for the Website to function and are in no way used to identify your personal information.
b) Permanent cookies: Many sites apply permanent cookies. These store a few numbers on your hard drive, which are visible by looking in the cookies directory of your browser installation. They last for a long time and every time you visit the Website you send a copy of them to Albatross Travel, which allows Albatross Travel to identify you between visits. These are what allows Albatross Travel to show you the Tours in the My Account page after you have logged off should you return later. They are not essential for the functioning of the Website but will greatly improve your Website experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.
Links to Third Parties
In addition to these policies your personal data is protected in the UK by the Data Protection Act 1998. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties.
Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.
At Albatross Travel we are committed in providing a fully accessible website to everyone regardless of disability, capability or technology. We have taken into account and made efforts to accommodate the various Browsers, Operating Systems and varying internet connections.
Conforming to Web Standards
When designing and building this site we have endeavoured to adhere to the W3C Web Content Accessibility Guidelines 2.0. Therefore this website has been built using code compliant with W3C standards for HTML and CSS.
Having been built with code compliant HTML and CSS, the site displays correctly in the following browsers:
– Internet Explorer
– Google Chrome
The text size on this website can be increased where necessary. This is different within each browser but here are some instructions for the most common:
Internet Explorer: select View > Text Size > Largest to Smallest
Firefox: select View > Text Size > Increase or Decrease
We are committed to ensuring that this website is accessible to everyone. If you have any questions or suggestions regarding the accessibility of this site, please contact us, as we are continually striving to improve the experience for all visitors.