Terms & Conditions
Last Updated on
This Website is operated by The Albatross Group Limited, a company registered in England and Wales under company number 10798801 whose registered office is at 14 New Hythe Lane, Larkfield, Kent, ME20 6AB (“Albatross Travel”). The Website is a marketing website for Albatross Travel only.
Client Proforma Contract
Terms & Conditions
The person or company or principal (hereinafter called the ‘Client’) commissioning Albatross Travel Group Ltd. (hereinafter called ‘Albatross’) to carry out mutually agreed travel arrangements to be designated by the client, by placing such booking with Albatross, thereby recognises and agrees the following General Conditions of Travel.
1) Accommodation and/or other arrangements of whatever nature are made by Albatross on behalf of our client. At all times Albatross acts as an agent and not as a principal.
2) Although Albatross endeavours to inspect hotels where accommodation for our client(s) is arranged it might occur that in some cases accommodation is arranged in hotels not previously used by Albatross. Albatross shall not be liable for any claims arising from alleged inadequacy, lack of quality or any other failing in accommodation in any hotel arranged by it.
3) If for any reason, outside the control of Albatross the arrangement cannot be carried out, all monies paid will be returned to our client, subject to a reasonable remuneration for the work done and costs incurred by Albatross.
Where a booking deposit is required, arrangements held by Albatross will only be considered confirmed upon receipt of the deposit stated on the contract/offer. Non-receipt of the deposit by Albatross does not release the client from its responsibilities under 6) below.
Generally, booking deposits are non-refundable, unless otherwise stated on the contract/offer.
Other deposit payments are due as shown on this contract. Failure to pay the deposit required by the date indicated, may result in the cancellation without further notice to the client.
Any balances should be settled within 7 working days of invoice receipt. Albatross reserves the right to charge interest at the rate of 3% per month on any amounts which remain unpaid 28 days after the invoice date.
All payments to Albatross must be cheque or bank transfer, whereby the client must pay any related bank charges . In exceptional circumstances, payments will be accepted by credit card subject to a 1.1% handling charge respectively payable by the Client.
The rates quoted are net and may be subject to change in the event of any price increases outside the control of Albatross.
We will notify you of any such increase as soon as we become aware of it.
6) Client Cancellation
a) Full cancellation may be made without cost at anytime prior to the cancellation deadline shown on the contract, although any booking deposits may be forfeited subject to the terms stated on each individual contract.
b) If a cancellation is made after this date, Albatross will endeavour to keep supplier charges to a minimum, although the client will in all cases, be responsible for any charges levied.
c) Not withstanding this, Albatross reserve the right to levy a charge of up to 100% on any tour cancelled within 28 days of departure.
d) A minimum of 85% of all rooms/passengers reported by the client to Albatross as ‘sold’ 28 days prior to departure must then travel in order to avoid charges for part cancellation of the tour.
e) If only 50%-80% of the rooms/passengers advised as ‘sold’ 28 days prior to departure travel, then Albatross reserves the right to charge 25% of the full tour value on those rooms/passengers cancelled since the 28 day update.
f) If less than 50% of the rooms/passengers advised as ‘sold’ 28 days prior to departure travel, then full cancellation charges apply.
g) In the event of individual room/passenger cancellations being made 0-14 days prior to tour departure, Albatross reserves the right to charge 100% of the full tour value on those rooms/passengers cancelling.
7) Albatross reserves the right to terminate the agreement at any time, without prejudice to any other right it may have, in the event that the client fails to comply with the terms of this agreement.
8) Failure by Albatross to enforce at any time any of the provisions of this agreement shall not be construed as a waiver of its rights nor affect the validity of the agreement nor prejudice Albatross as regards subsequent action.
9) Child Discounts
Unless otherwise stated on the contract, a discount of 30% will apply to all children aged 3-11 inclusive sharing a room with at least 2 full paying adults.
In the unlikely event of a complaint, the client is obliged to make Albatross and the local supplier aware of any issues immediately. Albatross offers a 24 hour On Tour helpline for this purpose.
Albatross regrets that failure to complain at the time of service delivery will render null and void any claims made subsequent to the return of the group to the UK or other country of origin.
This agreement shall be governed and controlled in accordance with the laws of England
We reserve the right to withdraw this website at any time and without prior warning. Should this problem arise we will endeavour to advise users prior to any withdrawal, whether such withdrawal is temporary or permanent.
Website Terms & Conditions
The prices on our website are subject to change. Prices are updated regularly and we strive to have the correct information accompanying each tour, we reserve the right to change prices at any time if it is found to be incorrect.
Use of Site
Access to the Website is permitted on a temporary basis and Albatross Travel reserves the right to withdraw or amend the service provided on the Website without notice. We shall not be liable if for any reason the Website is not available at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, if required. Albatross Travel aims to update the Website regularly and may change the content at any time. We may therefore have to suspend access to the Website, or close it if necessary.
Copyright and Related Rights
All rights in the Website, including copyright, the content and design of the Website, is owned by Albatross Travel or used under licence from third party owners. Any use of this Website or its contents, including copyright or storing it or them in whole or part, other than for your personal or non-commercial use is prohibited without the permission of Albatross Travel. You are prohibited from copying, modifying, transmitting, distributing, selling, displaying, licensing or reproducing any content including images and other media on this Website for any commercial purpose.
We reserve the right to change or amend these Website Terms and Conditions without prior notice.
Where Albatross Travel publishes and controls information on the Website, it will use all reasonable endeavours to correct errors or omissions as quickly as practicable after being notified of them. However, because of the complex technology that is required in operating the Website there may be times when obvious errors occur. For example, this may result in a price, product or service or other detail displayed being incorrect.
If you object to any material publicised on this website please let us know by sending an email to firstname.lastname@example.org and we will take whatever action we deem appropriate.
On certain parts of this website we may require you to register and provide certain information about yourself and your organisation in registering with us you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the relevant registration form.
The registration process on this website involves you being allocated with a unique username and/or password that gives you access to your website account. You are responsible for maintaining the confidentiality of your username and password, and are fully responsible for all activities that occur through your website account. You agree to (a) notify us immediately if you become aware of any unauthorised use of your password or website account or any other breach of security, and (b) ensure that you exit from your website account at the end of each session.
Albatross Travel cannot guarantee that the Website is free from infection by viruses or anything else that has contaminating or destructive properties. You must not misuse the Website by introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.
The purpose of this policy is to explain how information gained via this website may be used.
Who manages this website?
This website is managed by The Albatross Group.
Registered Office address:
14 New Hythe Lane
What personal information do we collect and what we do with it?
In order to optimise the usage of our website for our clients we have collect some personal information, this means each client will be assigned an account. By possessing said account, the user will be able to submit information to receive accurate quotes back, in addition to saving favourite tour ideas. In addition to this we may from time to time observe usage in order to maintain and improve the website, however all browsing history will remain anonymous.
What about ‘Cookies’?
a) Session cookies: Effectively, these record the electronic conversation that you have with the Albatross Travel Website and reminds the Website where you were in that conversation. For example, if you save a Tour it will appear on your ‘My Shortlist’ page. Session cookies are purely required for the Website to function and are in no way used to identify your personal information.
b) Permanent cookies: Many sites apply permanent cookies. These store a few numbers on your hard drive, which are visible by looking in the cookies directory of your browser installation. They last for a long time and every time you visit the Website you send a copy of them to Albatross Travel, which allows Albatross Travel to identify you between visits. These are what allows Albatross Travel to show you the Tours in the My Account page after you have logged off should you return later. They are not essential for the functioning of the Website but will greatly improve your Website experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.
Links to Third Parties
In addition to these policies your personal data is protected in the UK by the Data Protection Act 1998. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties.
Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.
At Albatross Travel we are committed in providing a fully accessible website to everyone regardless of disability, capability or technology. We have taken into account and made efforts to accommodate the various Browsers, Operating Systems and varying internet connections.
Conforming to Web Standards
When designing and building this site we have endeavoured to adhere to the W3C Web Content Accessibility Guidelines 2.0. Therefore this website has been built using code compliant with W3C standards for HTML and CSS.
Having been built with code compliant HTML and CSS, the site displays correctly in the following browsers:
– Internet Explorer
– Google Chrome
The text size on this website can be increased where necessary. This is different within each browser but here are some instructions for the most common:
Internet Explorer: select View > Text Size > Largest to Smallest
Firefox: select View > Text Size > Increase or Decrease
We are committed to ensuring that this website is accessible to everyone. If you have any questions or suggestions regarding the accessibility of this site, please contact us, as we are continually striving to improve the experience for all visitors.