About us

My love of the Travel Trade began whilst working at Marriott Hotels UK. My hotel career began in 2003 and in 2012 I took up the position of National Account Manager Leisure, managing a portfolio of coach operators, wholesalers both domestic and inbound as well as FIT. I also had the privilege, during this role, of being appointed to the board of the Coach Tourism Association, serving 2 terms, and am thrilled to be appointed for another term. I was delighted to join Albatross in March 2020. The company ethos and values, but most importantly the people, have made this a very easy transition to the ‘other side’ of the business and it is a truly great place to work! I am delighted and excited to take on my new role as MD as of April 2026 and can’t wait to see what the future holds.

I have been with Albatross Travel since 1997. I still enjoy working for the company as much as I did 18 years ago! I am lucky that all of my clients are a delight to work with and I have made some good friends along the way. I am very passionate about travel and especially love Ireland & Northern Ireland. With the fascinating history, incredible scenery, fabulous food and hospitality, why would you want to go anywhere else?

After previously working in the hotel industry for over 24 years, I was delighted to join Albatross Travel in 2013. My hotel career began with a Hotel Management course at college and, for the last 7 years, I worked in the Travel Trade department, managing the Group Desk for the hotel group I worked for. I love travel and discovering new places and I am passionate about great customer service. My favourite UK regions include Cornwall, the Peak District and Yorkshire but you can’t beat beautiful Pembrokeshire in Wales with its stunning beaches and coastline.

After completing my French and German degree I joined Albatross in September 2014 to begin my career in the travel industry. Travel is my number one passion, I’m always looking to explore new destinations and be able to share some of that experience when putting together tours for our clients.
In the UK, Bath is one of my favourite cities – stunning roman architecture and beautiful countryside scenery all within easy reach. Further afield Italy has to be one of my favourite destinations; where else can you find amazing lakes, stunning coastal scenery, mouth-watering food and of course, ice-cold Aperol Spritz!

I joined Albatross Travel in 2012 and am loving every minute!  I have always been passionate about travel and really enjoy putting together personalised tours for our clients. One of my favourite places is the Cotswolds – I love to visit the villages and treat myself to a cream tea before pottering around the unique shops.

After starting my career in the hotel industry, I joined Albatross Travel in 2000. I began in Sales, Supporting the account managers, later became Support Supervisor, and I am now an Account Manager. Having worked in the travel industry throughout my career, I’ve built strong client relationships, and creating tailored tour programmes and handling a wide range of requests has given me extensive knowledge of many destinations. I love travelling and discovering new areas. One of my favourite destinations is the Netherlands, with its fantastic attractions and variety of experiences.

I have been with Albatross Travel since 2006. The thing I enjoy most about my job is tailor-making tours and working towards putting client programmes together. Belgium is my favourite destination from our brochure as the country offers such beautiful architecture and yummy chocolate!

I have worked in travel for over 25 years and joined Albatross travel in Sep 2019, I am enjoying putting together all the amazing tours we offer and get asked for and also getting to know our clients. I love travelling and have been to lots of destinations but a most recent favourite is Iceland, I was lucky enough to see the Northern lights and loved the whale watching.

I Joined Albatross back in January 2014 and the time has flown! I really enjoy putting together itineraries for clients and always end up wanting to go on the trips myself. Before I moved to Kent and worked for Albatross I lived down in Sunny Weymouth and have been in the travel industry for 15 years. Travelling is my favourite thing to do, and I am so lucky to of visited some amazing places such as Australia, Fiji and New Zealand!

I started working at Albatross in the summer of 2022 and feel very lucky to have joined just as the travel industry is getting back on track after the dubious past few years. I’ve always loved travel and going on holiday myself, so I thoroughly enjoy creating tours that provide such a variety of itineraries and events (and getting some tips for where I should go next!). With sunshine, pasta and wine on tap, Italy is my favourite destination and I’d love to explore more of the country. I’m very fortunate to work with a great sales team who are all incredibly supportive and help to expand my knowledge everyday.

I joined Albatross back in May 2023, and time has flown by already! After previously working in hospitality for 4 years, I now love being on the other side and help putting together the holidays, as well as getting to know our wonderful clients and suppliers. The sales team have become a new family of mine and have been so supportive in my introduction to the travel industry. Like many others in the Albatross team, I love to travel. I’ve been to many wonderful places, such as Morocco, Iceland, and Thailand, but my favourite country will always be Greece (especially when I’m on one of their many beautiful beaches!). I also love a good old walk, or to explore the multitude of historical houses and castles we have in Kent.

I started working at Albatross in November 2024 to begin my career within the travel industry after returning from travelling around South East Asia, Australia and New Zealand. It’s hard to choose a favourite country from this trip but I think New Zealand comes top with all the picture-perfect scenery! After planning this trip of a lifetime, I love being on the other side of it and creating tours and putting itineraries together for our clients as well as working with the amazing sales team here at Albatross.

After graduating from the University of Kent at Canterbury, I began my career in North London in telesales and advertising, before being persuaded to take up a training scheme in travel and moving back to Kent. I haven’t looked back and have spent more than 30 years in the travel industry in media and marketing with B2C companies including ILG, Cosmos and Avalon Waterways, covering everything from beach holidays and cruises to Lapland, Florida and touring. I joined the Albatross Group in May 2018 as Marketing Manager for Albatross Travel and quickly got to grips with the B2B way of thinking. Following on from changes after Covid, my role was expanded to Head of Marketing, taking on responsibility for the group brands, both B2B and B2C including the exciting launch of Magari Tours in 2024. I am ‘can do’ kind of person and revel in collaborating on projects and creativity.

After 14 years working in marketing within the property industry, I’ve recently made the move into travel, turning a long-standing passion into my profession. I have spent the last nine years living in New Zealand before relocating back to the UK in 2024, with plenty of adventures along the way. Having lived and travelled through South America, soaking up local life in Rome and explored every corner of NZ, I’m never happier than when planning the next trip or reminiscing about the last one.

I moved over to the travel industry in 2017 but have been in Marketing roles for over 15 years. I have always loved to travel and experience different cultures though, so it couldn’t be more suited to me. One of my favourite destinations is the West Highlands of Scotland, the scenery is breath-taking. However I like to go abroad when I can and so far Budapest has been my favourite city to explore. I also like to visit the Disney Parks and try to get to Disneyland Paris each year. I joined Albatross in May 2019 and am really enjoying being a part of such a great company.

I joined Albatross Travel in April 2019 although I’ve worked in the travel sector for over 21 years and I can’t imagine doing anything else. I’ve always loved learning about, and discovering, new places and my job allows me to share this with other people. With three young children holidays are often easiest when you can simply pack up the car and hit the road, so UK and European destinations are the order of the day. Scottish roots in the family mean holidays north of the border have been a frequent favourite and I love the beautiful scenery of the Dordogne in France.

Having worked in the travel industry for over 30 years, I can’t imagine doing anything else. With a passion for travel and discovering new places, I’ve loved being involved in a ‘people’ industry which creates inspirational holiday experiences for clients. I’ve worked in various roles in PR and marketing for a wide range of tour operators and tourist boards including Cosmos Tours, Monarch Travel Group, Avalon River Cruises, ABTA Press Office as well as PR representation for Discover Ferries, Ontario Tourism, Jamaica and the Cayman Islands. I’ve been lucky enough to escort travel journalists and tour operators to far-flung places such as Finnish Lapland, Kenya’s Masai Mara and the Cayman Islands. Now part of the busy Albatross marketing team, I’m using my PR experience and writing skills to highlight the Albatross Group’s brilliant mix of brands and exciting holiday experiences. Lucky me, eh!

My passion for travelling began as a child and that’s pretty much when my journey in the travel industry began. An extensive grounding in the hotel world with an industry leading TMC lead me into the specialist groups and tours market in 2002. I then joined Albatross in 2009 and have never looked back, originally in a sales role I was then given a fantastic opportunity 12 years ago to become a Contract Manager. This has allowed me to develop further within my role, travel extensively, embrace a fantastic product range and work closely with our suppliers to ensure we deliver a superb holiday experience for our travellers. I now look after contracting across the group, which is interesting and challenging in equal measure! My favourite destination is Ireland for its beautiful scenery, craic, people, food and drink and whilst it’s impossible to single out on area, I am passionate about anything along the magnificent Wild Atlantic Way.

Sometimes I have to pinch myself mentally to remind myself how long I’ve been working within the travel industry that I have grown to love.  From very humble beginnings in 1995, I’ve been involved with hotels in one role or another until the present day and have experienced all the ups and downs in group tourism from terrorist activity to global pandemics.  I’ve enjoyed working in various markets over the years from the inbound markets of Eastern Europe, Russia, Germany, Asia, Brazil and Japan to dealing with the UK and Australian market since joining Albatross in 2008. Within the varied brands of the group, I am really blessed to have had the opportunity to develop a wide range of products across several countries.  I still retain a passion for discovering and developing new destinations by finding those “little gems” that develop into the cornerstones of any program.  My favourite destination remains Switzerland, a country that consistently delivers some of the most amazing travel experiences in Europe.

Most of my adult life was spent in the French Alps as the lure of Snowsports was too strong for me to resist, and whilst there I worked as a contractor for a Ski Tour Operator. On my permanent return to the UK in 2014 I was very fortunate to join the Albatross Travel Group. After a couple of years working with them at their offices in Kent, they offered me the opportunity to work remotely from my homeland in Scotland. Although I grew up in the west of Scotland, I have settled in Perthshire near the famous golf course of Gleneagles. Even though I don’t play golf (irony!) the countryside here is truly beautiful, I am constantly amazed at how lucky I am to spend the next chapter of my life in this environment. Living in Scotland gives me the ability to visit and inspect new opportunities for Albatross as soon as they present themselves, and to connect with the many personalities that ensure the holidays we provide are excellent. It’s very difficult for me to choose a favourite destination as I always obsess over my most recent discovery; my memories of the French Alps with its majestic snow-capped peaks will always be fond, however my heart will always be with the Scottish coasts.

After years of working overseas as a rep in both Italy and France and running the Inghams Italy programme for over 5 years I have now been involved with the Albatross Travel Group for 23 years! (eight of these years I spent running Success Tours). I look after the whole of Italy for the Albatross Travel Group in terms of purchasing, developing new product and training our teams on Italy. My favourite destination is of course Italy, but it’s a bit of a dilemma to choose which part as it’s all so beautiful! If the push came to the shove I’d probably have to say Lake Garda and Sicily. Nothing to do with the amazing food and wine there, of course!

After studying Tourism Management at University, I knew I wanted to pursue a career in the Travel industry. I joined the Albatross family in 2014 and always enjoy broadening my knowledge and getting to know new hotels and destinations in the UK and Europe. I have a passion for travel and am always eager to explore different places. Bruges has to be a favourite for me – just a quick road-trip over the channel to stock up on Belgium chocolate and beer whilst having a wander around the beautiful city.

I remember my first holiday abroad, we went to Sorrento and stayed in the Hotel Tramontano for 2 weeks, visiting Pompeii and Capri and eating more pasta than ever. I still have a little ceramic dog, named “Bella” which I had bought from a little market in Sorrento, she sits on my desk in my home office. Since that first holiday, I was always curious about what else was out there! I always thought I wanted to get into Event Management and took a Travel & Tourism course as it included Event Management, however, I soon realised, actually this travel idea doesn’t seem too bad. I started with Albatross in January 2012 and have had several roles during this time, but it always involved contracting and marketing and I love it! I love working with our suppliers and putting together itineraries, the “why” of travel. The last 6 years I have been focussing on contracting purely for our Albatross Motoring brands and have had the opportunity to visit incredible places including Russia & Iceland and work to launch our incredible Isle of Man Festival of Motoring. I work remotely in the best part of the UK… Cumbria and contract the mighty Northwest of England & Isle of Man and Scandinavia for The Group, as well as still contracting all product for the Albatross Motoring brands. My favourite destination will always be Italy, I’m not sure if because it always has a piece of my heart, or the fact is ticks every box: Mountains, Lakes, Cities, Shopping, Fashion, History as well as the best food & wine!

Travel has been my passion since my college days, leading me to pursue a degree in Tourism Management at university. After completing my education, I began my career as a receptionist at a hotel. I cherished the hospitality environment and the valuable experiences it offered. Witnessing the hotel’s expansion from 33 to 150 bedrooms was truly remarkable. Subsequently, I dedicated 9 years as a Product Manager for a cruise agency, overseeing land packages for cruises in South America, Australia, India, and Africa. Transitioning into coaching, I spent over 5 years managing holiday and day trip programs for a coach operator, providing me with invaluable insights into our customers’ needs. Having grown up holidaying in Devon and Cornwall, these destinations hold a special place in my heart, and I now enjoy holidaying there with my own family. Italy is also a beloved destination that I always find myself drawn back to.

I joined Albatross in 2000 and since then no 2 days have been the same!  I enjoy working with our suppliers many of whom I’ve known since day 1. My favourite destination in the UK is Cornwall – each time I visit I discover new areas and the fish and cream teas are delicious. Over the years I’ve been lucky enough to visit some great European destinations including Norway, Switzerland, Croatia and Slovenia.

My biggest passion in life is travelling and I can’t think of anything better to do than discovering new places and meeting new people. I enjoy spending my holidays soaking up the sun but I have also come to realise that we have some amazing hidden gems in the UK. I can highly recommend Portugal, I lived there for 15 years and the people are so lovely, the beaches are incredible and the food is something else! I feel very lucky that I get to work in an industry that I love but also for such an amazing company. Albatross really does go that extra mile every day for their clients and suppliers.

Having only joined in the summer of 2022, I’m still relatively new to the team but loving every second! I absolutely love to travel and explore new places so feel very privileged that I’m able to help others do the same, in whatever capacity I can. Coming from a people-orientated background, one of my favourite parts about working for Albatross is getting to know our suppliers and building a personal relationship with them. Although it’s a tough choice to make, I think Spain has to be a favourite of mine – sun, sea, scenery and of course, the food! I cannot wait to get back out there and explore more of it.

After finishing my degree in Tourism Management, I decided to travel across the world and spent nearly 3 months in Australia stopping off in Indonesia on the way back. Alongside my studies I worked in various hotels, one being a month work placement in the beautiful Seville. I have been lucky enough to travel to some lovely places but my one of my favourite European destinations would be Greece or Italy as they are both beautiful places. I can’t wait to explore new destinations and continue to tick off the bucket list. Having started this new role very recently I feel very privileged to be working for such as lovely company like Albatross where I continue to learn something new every day.

Having worked in the travel industry since the age of 16, this has allowed me to gain such a huge passion towards exploring the world and seeing what hidden gems are out there. I started my travel journey by having an apprenticeship, where I was selling holidays face to face with customers, this helped me look at so many wonderful destinations and made me keen to learn more about the travel world. I joined Albatross in June 2023, and every day brings so much joy and challenges, which I love! I enjoy getting to speak to different suppliers and seeing what each days brings. I can’t decide where my favourite destination would be as I’ve visited so many amazing places, but anywhere that is full of sunshine and has a massive swimming pool will suit me perfectly!

I have always loved holidays and exploring new places, so it seemed only natural to study Travel and Tourism at college, where I completed an Advanced GNVQ. From there, I worked as a travel agent for around 4 years, before moving on to a well-known villa company, where for years, I worked in the Customer Relations Department, before trying my hand at Operations. Sadly, the Company folded and after nearly 23 years of service, and I found myself looking for employment again. This is where Albatross came in, since I was looking to continue my career in travel, with a local family business – I hit the jackpot and began work in my dual role in January 2024. I think travel and sightseeing enriches the mind and it never ceases to amaze me how people across the World are doing different things as I’m going about my daily life. I’ve had the privilege of some fantastic educations along the way with my favourite’s being Bali and Croatia, and I’ve also travelled a fair bit myself. Scenery is massively important to me – so if there’s a stunning view, I’m sold! My favourite places, are Thailand and Italy, but I’ve many more places on my bucket list to visit.

Having been with Albatross Travel since 2006, I still find my job as interesting and rewarding as ever today! The team is extremely focused on providing the best levels of service and committed to working with our clients to ensure their passengers have the best possible holiday experience. This what makes this job so special. My favourite destination is Sorrento and The Amalfi Coast in Italy, as it has such beautiful scenery with so many interesting places to visit.  The weather is usually nice and warm too!

I am one of those lucky people who genuinely enjoys being at work each day. What could be more rewarding than providing support to help others to progress and succeed. During my time at Albatross Travel I have worked in various departments, learning seven different job roles which has given me the advantage of seeing our processes from start to finish. I work with a team of people who are not only dedicated to providing excellent customer service, but also to helping others learn and develop. I have worked for Albatross Travel since 2001 and look forward to many more years!

Working in the travel industry abroad for many years, I joined Albatross Travel as a Tour Co-ordinator in the Operations Department in 2010. This has allowed me to expand my experience, knowledge and passion for travel. I enjoy adding the personal touch with our clients and offering them a great service.  Malta is my home away from home. With the fascinating island history, stunning scenery and great mix of local cuisine, the islands draw you back time after time – there’s always somewhere to explore!

I thoroughly enjoy being part of the amazing Operations team here, so much so that after some time away, I re-joined Albatross Travel in October 2021! I am proud of the relationships I have built with my clients and suppliers and enjoy being on-hand to help and support them with anything they may need. My favourite holiday destination is Bali, due to its amazing beaches and unique culture. I visited Bali 4 years ago and would love to return one day!

I started my Albatross career in August 2013 in the Operations Team focusing on customer service and ensuring our clients received the best possible service, and that all their tours ran smoothly. Customer service has always been my number one priority within my career and so I really enjoy working within a team of people who are dedicated to providing excellent customer service, along with helping others.
This role has allowed me to expand my experience, knowledge and passion for customer service by helping others learn and develop their skills.

I joined Albatross Travel in early 2022 to begin my career in travel. Prior to this I had always worked within the Equestrian industry since leaving school, progressing to management of competition horses …. so I had a complete career change as I wanted to expand my knowledge in a completely different industry and learn more about the wonderful world we live in. I absolutely love working with everyone here at Albatross, especially our amazing Operations team who are dedicated to providing the best possible service to our clients and suppliers alike. My favourite aspect of the job is continually building my relationships with my clients; helping them wherever possible and offering them a truly personable service. My favourite holiday destination is the Amalfi Coast & Sorrento; everything from the scenery and sunshine, to the wine and the food. What more could you want?!

I have been with Albatross Travel since 2008 and I really enjoy being part of such a great team of people.  I enjoy travelling and would have to say my favourite destination is Switzerland due to the fabulous views of lakes and mountains.  And of course the chocolate, which is to die for!

My travel industry journey began in 2020 as an independent travel agent, followed by an operations and trade relation role. I then joined the operations team at Albatross in 2024. I find delight in speaking with our clients, building relationships, and providing a personal service. I love discovering the unexpected, immersing myself into local culture and finding adventure. In 2023 I backpacked to Corfu in a week and met friends for life along the way. I hope to one day have similar adventure in South America and Asia.

I joined Albatross Travel in January 2023 to further my career in Travel. I have worked in the travel industry for over 20 years now in many different roles – mainly customer service and sales. I really enjoy being part of the operations team and building relationships with my clients and suppliers and providing all the assistance they may need. I enjoy travelling and exploring new places. My favourite holiday destination is probably the Greek Islands. I just love the culture, people, and food. And so many pretty places to see!

I started working in the travel industry in 2017 as cabin crew, followed by a customer service role, before moving to Albatross in 2024. I really enjoy engaging with my clients and working within an incredible team. I have always had a passion for helping others and this job allows me to do this every day. Every day is so different, allowing me to build relationships with clients and suppliers alike, whilst providing a personal service I am proud of. My favourite destination is St Lucia, having been lucky to spend a lot of time there when flying. The food, beaches and sunshine are to die for!

I have worked in the travel industry since 2021 previously working in a sales role before taking the jump to work at Albatross Travel in the amazing operations team in July 2025. I thoroughly enjoy working closely with my client base, building my relationships, and getting to know there businesses. I enjoy city breaks with Krakow being one of my personal favourites for the history but also have been lucky enough to travel to exotic places such as Costa Rica and be immersed in jungle life.

After previously working in the hotel industry for 12 years, I was overjoyed to join the Albatross Travel Group in August 2013. I have enjoyed every day as it brings new and different challenges, that are interesting and rewarding at the same time. I enjoy working closely with my clients and suppliers and going the extra mile to ensure they receive a great service. It is also so nice to work in such a friendly, relaxed but professional atmosphere. My favourite destination would be Lake Garda in Italy!

I joined Albatross in July 2022. I had previously completed some work experience some years ago in Doors 2 Tours and always knew that I wanted to be a part of the industry. I love to travel and try to get away when I can. I spent a lot of my time growing up in Florida and this is one of my favourite places to go to when possible. I would also love to visit Italy as it’s somewhere I have never been and has been on my bucket list for a while!  It’s a pleasure to work with so many great and talented people here at Albatross and I look forward to continuing my journey.

I joined Albatross Travel in June 2023. I enjoy working with attractions all across the UK and Europe and I am very lucky that we have such a great team in the office! I enjoy building relationships with our key attractions and would love to go and visit a lot of them, especially in Ireland and the Scottish Highlands. Every day I am developing my knowledge of our tour areas and know this will continue to grow daily. My favourite place to visit is Abruzzo in Italy, as there are so many beautiful towns and scenery to discover. The food here is incredible and most towns have a very traditional culture, that I love learning about.

Denise joined Albatross in 2011, having previously worked as a long-standing and trusted supplier to the Group in her role as Travel Trade Sales Director at Paramount Hotels. She was appointed Head of UK Sales, with an initial focus on developing business with UK coach operators, before being promoted in 2013 to lead wholesale operations across the business. In 2015, Denise was appointed Managing Director of Albatross Travel and the following year, assumed overall responsibility for the Group’s business-to-business brands. She joined the Group Board in 2016 and is widely recognised as a leading figure within the coach tourism sector. More recently, Denise played a pivotal role in the integration of Norman Allen Group Travel into the Group, following its acquisition in 2025.

Louise’s love of the travel trade began whilst working at Marriott Hotels UK. Her hotel career began in 2003 and in 2012 she took up the position of National Account Manager Leisure, managing a portfolio of coach operators, wholesalers both domestic and inbound as well as FIT. She also had the privilege, during this role, of being appointed to the board of the Coach Tourism Association, serving 2 terms, and was thrilled to have been appointed for another term. Louise was delighted to join Albatross in March 2020 and says about her appointment “The company ethos and values, but most importantly the people, made this a very easy transition to the ‘other side’ of the business and it is a truly great place to work!” She was promoted to Managing Director in April 2026 and is very much looking forward seeing what the future holds and driving the business on.

Claire has been with Albatross Travel since 2006 and still finds her job as interesting and rewarding as ever today! The team is extremely focused on providing the best levels of service and committed to working with clients to ensure their passengers have the best possible holiday experience. This is what makes her job so special. Her favourite destination is Sorrento and The Amalfi Coast in Italy, as it has such beautiful scenery with so many interesting places to visit. The weather is usually nice and warm too!

Janine’s passion for travelling began as a child, the beginnings of her journey in the travel industry. An extensive grounding in the hotel world with an industry leading TMC lead her into the specialist groups and tours market in 2002. She then joined Albatross in 2009 and hasn’t looked back; originally in a sales role Janine was given a fantastic opportunity 12 years ago to become a Contract Manager, a position that has allowed her to develop herself further, so much so that she subsequently became Head of Contracting for the group. She has travelled extensively, has developed the group product range enormously and enjoys working closely with suppliers to ensure they deliver a superb holiday experience for clients travelling. Her favourite destination is Ireland for its beautiful scenery, craic, people, food and drink and whilst it’s hard to single out one are, Janine is passionate about anything along the magnificent Wild Atlantic Way.

After graduating from the University of Kent at Canterbury, Jill began her career in North London in telesales and advertising, before being persuaded to take up a training scheme in travel and moving back to Kent. She hasn’t looked back and has spent more than 30 years in the travel industry in media and marketing with B2C companies including ILG, Cosmos and Avalon Waterways, covering everything from beach holidays and cruises to Lapland, Florida and touring. Jill joined the Albatross Group in May 2018 as Marketing Manager for Albatross Travel and quickly got to grips with the B2B way of thinking. Following on from changes after Covid, Jill’s role was expanded to Head of Marketing, taking on responsibility for the group brands, both B2B and B2C including the exciting launch of Magari Tours in 2024. She has a very much ‘can do’ attitude and revels in collaborating on projects and creativity.

Having completed his degree in Business Administration at the University of Bath, Steve spent the next 10 years living and working overseas working with a number of companies primarily in the travel industry living in Austria, Australia, New Zealand and South Africa. In 1999 Steve joined the Company as Incoming Manager of what was then the Albatross Travel Group. In 2006 Steve moved with his family to Wiltshire to take up the role of Managing Director of group tour operator, Success Tours. Two years later Steve joined Sean Taggart in purchasing the Albatross Group from founding directors Sally and Manfred Thelen eventually taking on the role of Chief Operating Officer. In 2016 he was appointed Chief Executive Officer and in 2017, together with Chief Financial Officer, Adam Handy, completed another buyout of the Group’s shareholding. Steve plays a leading role within the group tourism industry and is currently Chairman of the British Association of Wholesale Tour Agents. He still lives with his family in Wiltshire near Bath splitting his time across the business working 2-3 days a week at the Group’s head office in Kent.

Following a successful career within mainstream tour operations, Adam joined Albatross as the Head of Finance in 2007 and was promoted to the Group Board in 2009. He is a member of the Chartered Institute of Management Accountants and expanded his brief within the Group to incorporate the role of Managing Director for Door2Tour.com. Given Adam’s passion and experience in People, Leadership and Management and online technology Adam is now also responsible for the Group’s Service Departments incorporating Accounts & Finance, People & Administration and IT. Adam takes an active interest in his local community and until recently was a passionate chairman of nearby Larkfield Football Club in Kent for many years.

Denise joined Albatross in 2011, having previously worked as a long-standing and trusted supplier to the Group in her role as Travel Trade Sales Director at Paramount Hotels. She was appointed Head of UK Sales, with an initial focus on developing business with UK coach operators, before being promoted in 2013 to lead wholesale operations across the business. In 2015, Denise was appointed Managing Director of Albatross Travel and the following year, assumed overall responsibility for the Group’s business-to-business brands. She joined the Group Board in 2016 and is widely recognised as a leading figure within the coach tourism sector. More recently, Denise played a pivotal role in the integration of Norman Allen Group Travel into the Group, following its acquisition in 2025.